We are committed to providing a seamless shopping experience. Our Shipping and Return Policy is designed to address your needs effectively.

Shipping

We prioritise prompt order processing. Orders are typically prepared and shipped within 3-5 business days, excluding weekends and holidays. Ensure your shipping address is accurate during checkout for timely delivery. Upon dispatch, a tracking number will be emailed to you to monitor your package's progress.

For international orders, we ship to select countries, but please note that customs duties, taxes, or fees may apply upon delivery. These are the recipient's responsibility.

Enjoy Free Shipping in Europe

We offer free shipping within Europe. Unfortunately, we are currently unable to ship to Russia but are working on resolving this.

Returns

Your satisfaction is our priority. If you're not completely happy with your purchase, our return and exchange policy is straightforward.

Return Cost: Return shipping costs are typically the customer's responsibility unless due to a defect or our error. We recommend using a trackable shipping method.

30 Days to Return: Initiate returns or exchanges within 30 days of purchase. Returned items must be unused, in original condition, and packaging. Contact our customer service for assistance, and they'll guide you through the process. Your feedback on returns helps us improve.

Returns and Exchanges: Note that some items, like hygiene products or personalized items, may be non-returnable or have specific conditions, as noted on the product page.

For any questions or assistance, our customer service team is ready to help. We are dedicated to ensuring you enjoy your shopping experience with Amilli.